Tea Rose Software Corp. is committed to helping protect your privacy. This statement explains how the Tea Rose Software Corp. Error Reporting Service collects information and how the information can be used. This statement does not apply to other online or offline Tea Rose Software Corp. websites, software, or services.
Why does Tea Rose Software Corp. collect information about errors and problems?The information helps Tea Rose Software Corp. and Windows partners diagnose problems in the software you use and provide solutions. Not all problems have solutions but when solutions are available, they are offered as steps for solving a problem you've reported or as updates to install. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software.
How is information collected?Many Tea Rose Software Corp. software programs, are designed to work with the reporting service. If a problem occurs in one of these software programs, you are asked if you want to report it. You can view the details of the report before sending it, although some files might not be in a readable format. Some software also allows you to report problems automatically instead of requesting your consent each time a problem occurs. If you use automatic reporting, you are not prompted to review the information in a report before it is sent. However, no information is collected unless you (or your system or network administrator) choose to report problems. You can choose to stop reporting problems at any time.
What types of information can be collected?The reporting service can collect Information about problems that interrupt you while you work and about errors that occur behind the scenes. It is important to diagnose errors that occur behind the scenes because these problems, if left unsolved, may cause additional problems such as performance or program failures. Reports contain information that is most useful for diagnosing and solving the problem that has occurred, such as: Where the problem happened in the software or hardware. Occasionally, empty files might be included as an initial indication of a problem. Type or severity of the problem, if known Files that help describe the problem (typically system or report-generated files about software behavior before or after the problem occurred) Basic software and hardware information (such as operating system version and language, device models and manufacturers, or memory and hard disk size) Your Internet Protocol (IP) address is also collected because you are connecting to an online service (web service) to send error reports. Reports do contain personal information. If you are concerned that a report might contain personal or confidential information, you should not send the report.
Who can use the information and how can it be used?Tea Rose Software Corp. uses information about errors and problems to improve our software. Tea Rose Software Corp. employees, contractors, vendors, and partners may be provided access to information collected by the reporting service. However, they may use the information only to repair or improve the products that they publish or manufacture.
About surveys and report trackingAfter you report a problem, you might be asked to complete a survey about the error experience. If you choose to provide a phone number or e-mail address in response to the survey, your error report will no longer be anonymous. Tea Rose Software Corp. may contact you to request additional information to help solve the problem you reported. You might also be provided with the opportunity to track some error reports so you can check to see if a solution has been found. If you choose to track an error report, the report is associated with your e-mail address and is no longer anonymous.
Information storage, processing, and releaseInformation that is collected by or sent to Tea Rose Software Corp. may be stored and processed in the United States or any other country in which Tea Rose Software Corp. or its affiliates, subsidiaries, or agents maintain facilities. Tea Rose Software Corp. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. Tea Rose Software Corp. may disclose this information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Tea Rose Software Corp. or the site; (b) protect or defend the rights or property of Tea Rose Software Corp. and its family of websites, or (c) act in urgent circumstances to protect the personal safety of Tea Rose Software Corp. employees, users of Tea Rose Software Corp. software or services, or members of the public. Tea Rose Software Corp. occasionally hires other companies to provide limited services on its behalf, such as providing customer support, processing transactions, or performing statistical analysis of reports. Tea Rose Software Corp. will provide these companies only the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Security practicesTea Rose Software Corp. is committed to helping protect the security of the information we collect. The Error Reporting Service uses multiple security technologies and procedures to help protect information from unauthorized access, use, or disclosure. The information is stored on computer servers with controlled access.
Changes to this statementTea Rose Software Corp. may update this privacy statement. If we do, we will revise the "Last updated" information at the top of the statement. To stay informed about how we are helping protect the information collected by the Error Reporting Service, we encourage you to periodically review the privacy statement.
For more informationTea Rose Software Corp. welcomes your comments regarding this privacy statement. If you believe that Tea Rose Software Corp. has not adhered to this statement, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Tea Rose Software Corp.
Problem Reporting Service
40 W. Littleton Blvd., #210-322
Littleton, CO 80120